Support
[email protected]
Anything about your account, your companion, a feature that isn’t behaving — start here. We’ll triage it from your first message.
Within 24 hours, every day.
Write to support →Contact
We don’t have a generic inbox. Pick the lane that matches what you need and it goes straight to the right team.
Support
[email protected]
Anything about your account, your companion, a feature that isn’t behaving — start here. We’ll triage it from your first message.
Within 24 hours, every day.
Write to support →Billing
[email protected]
Subscriptions, payment problems, refund questions, cancellations that aren’t going through.
Within one business day.
Write to billing →Safety & content
[email protected]
Reports about a conversation, content concerns, anything you’ve seen that you’re not sure about. We take this lane seriously.
Within 48 hours, including weekends.
Write to safety & content →Privacy
[email protected]
Data access, deletion, correction, export — anything under GDPR, the Australian Privacy Act, or equivalent regimes.
Within seven business days.
Write to privacy →Press
[email protected]
Outlets, journalists, podcasters, researchers. We talk to press selectively — see our press page first.
Within three business days.
Write to press →Careers
[email protected]
We hire slowly. If you’ve thought hard about loneliness, AI, memory, or the texture of a real relationship — write to us.
We read everything. We reply when we can.
Write to careers →Community
Trade tips with other members, request features, and chat with the people building Paramoura. Our Discord is the fastest place to be heard.
Join our DiscordIf you or someone you know is in immediate danger, please contact your local emergency services. We are not a crisis service and cannot respond in the moments that matter most. The lines below are open every hour of every day:
For other countries, the Find a Helpline directory lists verified services worldwide.
For everything else, the lanes above are the fastest path. We don’t do general inboxes — they tend to swallow the things that actually need attention.
About Paramoura →