Help centre
Send us a note. A real person — not a queue — picks it up. Most messages get a reply within 24 hours.
A few things that might already answer your question.
From your account settings — cancellation takes effect at the end of your current billing period and your companion’s memory is retained for 30 days in case you return.
First messages arrive within minutes of confirming setup. If it’s been longer than an hour, check your WhatsApp/Telegram permissions, then send us a note below.
Yes — upgrades take effect immediately and downgrades take effect at the end of your current billing period. Your companion’s memory follows you across plans.
Email [email protected] from the address on your account and we’ll process the deletion within seven business days, in line with our Privacy Policy.
Please email [email protected] or use the topic selector below. We respond within 48 hours, including on weekends, and we take this lane seriously.
Community
Trade tips with other members, request features, and chat with the people building Paramoura. Our Discord is the fastest place to be heard.
Join our DiscordPrefer to email a specific team directly?
See the lanes on our contact page — each one goes to the right people.